🔄 Refund Policy

1. Return Window & Shipping

- A return request must be submitted within 7 days of your package's tracking-confirmed delivery date.

- After your request is submitted, the item must be shipped back within 7 days.

- Returns are available for orders shipped within the United States; orders shipped outside the US are not eligible for returns.

- Items must be returned in the same condition as received, with all tags still attached. There is no need to keep the item unworn — we want you to try it on; that is exactly what a fit check requires.

- Return shipping is the customer's responsibility for fit-based returns and other customer-initiated returns; for an approved defective, damaged or wrong item claim, we cover the return shipping.

2. Restocking Fee

- A 20% restocking fee applies to fit-based returns and other customer-initiated returns and is deducted from your refund. The fee does not apply to an approved defective, damaged or wrong item claim.

3. Supplier Review

- All returns are subject to the supplier's inspection and approval and may be declined. If a return is declined, no refund is issued.

4. Fit-Based Returns

- If an item does not fit your body — too large or too small for the size you selected — a return for that reason is eligible only if you purchased the Sizing, Fit & Seductive Style Guide ($9.99) at any time up until the purchase of the product you have the fit issue with: before that order, or together with it, but not after it.

- If the Guide was not purchased by that point, choosing a size is your decision, and a fit issue is not eligible for a return as a company or supplier defect.

- Bodysuits, bralettes, corsets, babydolls and lingerie sets are final sale unless they are defective or wrong (Section 5). Fit returns are not available for those items; fit returns for all other items follow the guide rule above.

5. Defective or Wrong Items

- Items that are defective, damaged or wrong are eligible for return, depending on the situation with the purchase. The 7-day request window (Section 1) and the supplier's inspection and approval (Section 3) apply.

- If a defective, damaged or wrong item claim is approved, the 20% restocking fee does not apply and we cover the return shipping. The customer-paid return shipping and restocking fee described in Sections 1–2 apply only to fit-based returns and other customer-initiated returns.

6. Sale Items

- No returns or refunds on sale items. A sale item is any product we offer at an exclusive discount off its normal price, before any discount codes are applied. Discount codes — such as welcome or win-back offers — do not make an item a sale item.

7. Refunds

- A refund is processed only after the returned item is received back by us, verified by us, and approved by the supplier. If the original item is not sent back, no refund is issued.

- The refund covers the price of the item only — taxes and shipping charges are not refunded, and the 20% restocking fee (Section 2) is deducted where it applies (an approved defective, damaged or wrong item claim is exempt).

- Refund timing follows the supplier's processing: our supplier's published processing time is 5–7 business days after they receive the returned package (their stated timeframe, which we do not control).

8. The Sizing, Fit & Seductive Style Guide (Digital)

- The Guide is a digital, one-time-purchase product. Because it is delivered instantly and its value is fully realized upon access, it is always non-refundable and cannot be returned once purchased, and it is not eligible for any dissatisfaction-based refund, return, or chargeback exception.

Questions

- For questions, please reply to your order confirmation email or contact our team directly.